Privacy Policy

1. Introduction

The Bumble Key (“we,” “us,” or “our”) operates a platform that lets guests report and track accommodation deficiencies and lets owners manage and resolve them. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the service, you agree to the practices described here.

2. Information We Collect

• Account information — your name, email address, date of birth, and the role you select (guest or owner) when you create an account.
• Deficiency reports — the titles, descriptions, locations, and photographs you submit when reporting or responding to a deficiency.
• Usage data — technical information such as device, browser, and log data generated as you interact with the service.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and authenticate you;
• Display, route, and resolve deficiency reports;
• Send service-related notifications and emails;
• Maintain the security, integrity, and performance of the service;
• Comply with our legal obligations.

4. Sharing and Disclosure

We do not sell your personal information. We may share information with service providers who help us operate the platform (such as hosting, database, and email providers), with accommodation owners as necessary to act on a deficiency report, and where required by law or to protect our rights and the safety of others.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time.

6. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

7. Children’s Privacy

The Bumble Key is not intended for anyone under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided us with personal information, please contact us and we will take steps to delete it.

8. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the service is used. You can control cookies through your browser settings, though disabling them may affect functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at admin@thebumblekey.com.